Consumer

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Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features ;that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will help you avoid losing vital personal information and money. See our Scam Spotting fact sheet below for...
Scams
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations
Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
Motor vehicle repairers
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and...
Decision regulatory impact statements
Buying a boat can be a costly outlay for most people and is no different to buying a car. Make sure you do as much research as possible before you buy a boat, whether it is through a boat yard or a private seller. The Department of Transport and the Boating Industry Association of WA have some...
Buying a boat
A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 was recently completed. Review purpose The key purpose of the review was to assess the effectiveness of the legislation and to ensure it is appropriate and operating in the interests of both consumers...
Decision regulatory impact statements
The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
Decision regulatory impact statements

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Publications

The department's annual report for 2018-2019 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2018/19 Please note: The figure on page 7 of 8.3% for the City of Nedlands should be 0%
Building and Energy
Reports
21 Oct 2019
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
28 Oct 2019
The Consumer Protection Disclosure Policy was reviewed and updated in September 2019. In the course of its operations, Consumer Protection obtains or has access to a wide range of information. Some...
Consumer Protection
Policies
28 Oct 2019
The Consumer Protection Media Policy was reviewed and updated in January 2019. The Media Policy provides all Consumer Protection officers with guidelines about which officers are authorised to...
Consumer Protection
Policies
28 Oct 2019
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will...
Consumer Protection
Information
09 Oct 2019
A guide to prevention, common warning signs and what action to take.
Building and Energy
Fact sheet
26 Sep 2019
Gift card toolkit for consumer advocacy stakeholders In Australia, approximately 34 million gift cards are sold each year, with an estimated value of $2.5 billion. It is estimated that $70 million of...
Consumer Protection
Information
27 Sep 2019
Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019

Pages

Announcements

From this afternoon, we will be making minor changes to our website. The changes will include improvements to the navigation and content organisation, making it easier for you to access our services and key information. Please check your bookmark links, as they may need updating.
Corporate
Alert
20 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 November 2019, most branded retailers are increasing their ULP price - Caltex hiking by 33 cpl to 167.9 cpl, BP to 164.9 cpl, Coles Express to 163.9 cpl and Caltex Woolworths...
Consumer Protection
Media release
18 Nov 2019
A national product recall has been issued for Suburban Recreational Vehicle water heaters fitted to Australian made caravans and motorhomes. The affected models are SW6DEA, SW4DEA, SW4DECA, SW6DECA, SW6DA, SW4DA and SW6PA and were available for sale by Coast RV PTY Ltd between 4 April 2018 and 25 September 2019. If the unit is powered by gas and is operated in an enclosed area, such as a caravan...
Building and Energy
Alert
21 Nov 2019
Summer, school holidays and Christmas should be times of fun and relaxation and Consumer Protection wants to make sure that they are also safe times for everyone. In the 12 months from July 2018 to June 2019, there were 276 drowning deaths in Australia with 31 of them occurring in swimming pools*. Commissioner for Consumer Protection David Hillyard is concerned that these figures are higher than...
Consumer Protection
Media release
18 Nov 2019
With Commissioner for Consumer Protection David Hillyard It’s been more than 10 years since Western Australia’s tenancy laws were reviewed and times have certainly changed. So, Consumer Protection is set to review the Residential Tenancies Act 1987 and we are going to want to hear from you. The high cost of owning a home means more people in WA are renting. Meanwhile people with investment...
Consumer Protection
Media release
14 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 153.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 November 2019, most branded retailers are increasing their ULP price. BP, Caltex and Coles Express sites are increasing between 29 and 32 cpl to 162.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
11 Nov 2019
A real estate agent has been fined $500 and ordered to pay costs of $553.90 by the Mandurah Magistrates Court for failing to cooperate with requests from the auditor during the termination audit of his previous business. Gregory James O’Farrell , former Director of O’Farrell Property Group Pty Ltd of Mandurah, did not renew the company’s triennial certificate and the business ceased to operate in...
Consumer Protection
Media release
11 Nov 2019
With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019
Home and business buyers as well as real estate and settlement agents in WA are urged to be on high alert after two payments totalling $70,000 meant for a Perth settlement agent were stolen by scammers. The scammers had cloned the settlement agent’s Yahoo email address, changing just one character, and sent a payment request for $48,000 to the buyer of a business. The email contained details of a...
Consumer Protection
Media release
07 Nov 2019
A Perth building surveying company and its two directors have been fined a total of $35,000 for negligence after signing off on three buildings that failed to meet fire safety requirements. Applecross-based registered building surveying contractor Resolve Group Pty Ltd (BSC31) and registered building surveying practitioners Scott Michael Roberts (BSP244) and Kieran James Hunt (BSP2224) were the...
Building and Energy
Media release
05 Nov 2019

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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