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Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations
The public comment period on the Work Health and Safety Regulations for Western Australia closed on 26 November 2019. All submissions received by the department will be provided to the Minister in order to facilitate his decision in relation to adopting the model WHS regulations in Western...
Work health and safety legislation reform
A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 was recently completed. Review purpose The key purpose of the review was to assess the effectiveness of the legislation and to ensure it is appropriate and operating in the interests of both consumers...
Decision regulatory impact statements
The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
Decision regulatory impact statements
The department is seeking your comments regarding the regulations that will support the proposed Work Health and Safety Act for Western Australia (WHS Act (WA)) . The following videos have been produced to provide information regarding the consultation process: Work Health and Safety Regulations...
Information sessions and workshops
Submissions to the Work Health and Safety Excellence Awards have now closed. These awards recognise outstanding solutions and innovations to specific workplace health and safety problems in Western Australia. For the purpose of these awards, “innovation” is broadly defined as either a new...
Work Safety Awards
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees . Customers are likely to ask for independent references for these services – former customers whose contact details are provided to prospective...
Business tools
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations

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Publications

The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
28 Oct 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
17 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019
The department is seeking your comments regarding the regulations that will support the proposed Work Health and Safety Act for Western Australia (WHS Act (WA)). This Consultation Package has been...
WorkSafe
Information
26 Aug 2019
Background to the review The Department of Mines Industry Regulation and Safety recently completed a combined review of legislation regulating motor vehicle dealers and repairers. Cabinet has...
Consumer Protection
Reports
12 Sep 2019
Farmers and Consumer Protection Farmers have Australian Consumer Law (ACL) rights if the good or service is under $40,000, used mainly for household use (e.g. fridge, washing machine), or is a...
Consumer Protection
Flyers
12 Jul 2019
WorkSafe is investigating the circumstances surrounding a fatality involving a bogged vehicle. It is alleged that: it occurred while workers were recovering a vehicle that had become bogged a tractor...
WorkSafe
Alert
12 Jun 2019
WorkSafe is investigating an incident where a farm worker was fatally injured when it appears that a tractor unexpectedly lurched forward while he was working under it. The tractor involved was over...
WorkSafe
Alert
22 Aug 2018
The Western Australian Government is seeking your comments on the proposals to modernise Western Australia’s WHS laws. Background On 12 July 2017, the Government announcemed the development of a...
WorkSafe
Information
27 Sep 2018

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Announcements

Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
A Cannington retailer has been fined $5,000 following a prosecution by WA’s electrical safety regulator for selling an unapproved and potentially dangerous travel adaptor. PC Master Pty Ltd representatives did not attend the Perth Magistrates Court on 9 October 2019, when the business was found guilty of breaching the Electricity Act 1945 and also ordered to pay costs of $766. The court was told...
Building and Energy
Media release
16 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe Gift cards are big money in Australia, both for their convenience and flexibility. Unfortunately an estimated $70 million is lost each year due to uncertainty about expiry dates. Consumer Protection Western Australia received 116 gift card related complaints in the last year (September 2018–September 2019) with 26% of complaints about...
Consumer Protection
Media release
03 Oct 2019
With Commissioner for Consumer Protection David Hillard Ever forgotten to pick up your clothes from the dry cleaner? Or maybe you’ve left your camping gear at a site and never bothered to make the trip back to collect it? When consumers leave goods behind there are procedures that must be followed by traders to legally dispose of the items left in their possession. Consumer Protection is...
Consumer Protection
Media release
02 Jul 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Making payments online is now a routine part of life for many consumers but we all need to stay vigilant both at home and in the workplace where interception scams continue to be an issue. Many of us are already aware that we should take precautions when paying online for goods but consumers may not realise that payment scams can target anyone exchanging money, including business and property...
Consumer Protection
Media release
07 Aug 2018
With Commissioner for Consumer Protection David Hillyard With school holidays now underway, parents are advised to be aware of the dangers posed by quad bikes, particularly when operated by children and teenagers. Quad bikes can pose serious safety risks. Nationally there have been at least nine deaths using quad bikes including two children so far in 2017. Children under the age of 16 are at...
Consumer Protection
Media release
21 Sep 2017
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018
FGS Contracting Pty Ltd and the Director Ryan Wayne Franceschi, were fined today in the Perth Magistrate Court in relation to serious injuries caused to a 17 year old worker in Esperance. FGS Contracting Pty Ltd was fined $225,000 for failure to meet their duty to provide a safe workplace and for failing to ensure the correct high-risk work license. Additionally, Franceschi as the Director was...
WorkSafe
Media release
18 May 2018

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