Travel agent

Topics

Information sheets provide concise information about legislation, safety and work practices and answers to common questions or how to do instructions. Focus on compliance Construction site security: Unauthorised access Fire risk from transparent bottles containing clear liquids stored in direct...
Information sheets
These publications are designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Statement of Regulatory Intent This Statement from the regulator provides the principles for the regulatory approach that WorkSafe (...
Work health and safety laws
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. A WHS service provider is a person conducting a business or undertaking (PCBU) that provides work health and safety services to another business...
Main responsibilities and duties under WHS
Who is considered a worker? Under the Work Health and Safety Act 2020 a worker is any person who carries out work for a PCBU, including work as an employee, contractor, subcontractor, self-employed person, outworker, apprentice or trainee, work experience student, employee of a labour hire company...
Main responsibilities and duties under WHS
The WHS Act and accompanying regulations came into effect on 31 March 2022. Download the Act Download the regulations This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Short video animations...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. How does the WHS Act describe volunteers and volunteer organisations? The WHS Act describes a volunteer as a person who acts on a voluntary basis...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Who is an officer under WHS? The role and influence a person has in a business determines if they are an officer under the WHS Act. Broadly,...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Amendments to Work Health and Safety (General) Regulations 2022 (WHS General Regulations) and Work Health and Safety (Mines) Regulations 2022...
Work health and safety laws
The regulator can grant a group of people an exemption from complying with a regulation of the Work Health and Safety Regulations. These are referred to as a class exemptions. It is important to read class exemptions closely to see if they apply to you, and if you cannot meet all of the conditions...
Class exemptions
A 'notifiable incident' means: the death of a person; or a serious injury or illness of a person; or a dangerous incident . Need to report a notifiable incident? Preserve the site and contact WorkSafe immediately . The Work Health and Safety Act 2020 introduced the term ‘person conducting a...
Report an incident

Pages

Publications

Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024
A person conducting a business or undertaking (PCBU) must do what is ‘reasonably practicable’ to keep workers and other people at the workplace healthy and safe. PCBUs must eliminate risks to health...
WorkSafe
Information
05 Aug 2022
Report an incident to WorkSafe posters are a quick reference guide to reporting a death, serious injury or illness, or life-threatening dangerous incident.
WorkSafe
Poster
02 Mar 2023
Commercial Tenancy (Retail Shops) Agreements Act 1985 (WA) Statutory Review 2022 is currently underway. More information is available on Commercial Tenancy law review . The CT Act regulates leasing...
Consumer Protection
Consultations / public comment
06 Sep 2022
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
30 Mar 2022
Use this application guide to apply for a high risk work licence.
WorkSafe
Guide / handbook
23 Feb 2024
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
The WorkSafe mental health and wellbeing inspectors have developed a series of resources on workplace mental health and wellbeing. The concepts presented may assist workplaces to discuss, consult,...
WorkSafe
Information
04 Dec 2023

Pages

Announcements

As the world shakes off the shackles of COVID-19, many Western Australians are feeling more confident about jetting off or setting sail for a holiday. We therefore want to remind travellers about their rights under the Australian Consumer Law (ACL) if something goes wrong with a travel product or service. Beyond what is outlined in the terms and conditions, the travel provider is bound by the ACL...
Consumer Protection
Media release
18 May 2023
Work health and safety regulations for the control of psychosocial risks will come into effect on 24 December 2022. These regulations will require a person conducting a business or undertaking (PCBU) to eliminate psychosocial risks, or to minimise them so far as is reasonably practicable. This new duty places psychosocial hazards on the same footing as other significant hazards such as falls or...
WorkSafe
Department News
23 Dec 2022
Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022
Affected passengers are entitled to a refund if replacement flight not acceptable Compensation can be claimed for alternative bookings in some circumstances 193 travel complaints lodged with Consumer Protection so far this year Consumer Protection is reminding WA consumers about their rights when impacted by the current wave of domestic and international flight cancellations or long delays. So...
Consumer Protection
Media release
07 Jul 2022
Important travel advice for consumers with WA’s border re-opening Check terms and conditions such as cancellation policies before booking Flexible arrangements recommended even if it means paying more With Western Australia’s border re-opening, Consumer Protection is advising holidaymakers to ‘Unpack the T&Cs’ before they make travel bookings for long-awaited trips or family reunions...
Consumer Protection
Media release
03 Mar 2022
The McGowan Government has released exposure drafts of regulations under the Work Health and Safety Act 2020 ahead of the commencement of major work health and safety (WHS) reforms in March 2022. Releasing the exposure drafts of the supporting regulations provides all participants in Western Australian workplaces the opportunity to prepare themselves to meet the requirements of the new Act and to...
WorkSafe
Alert
20 Dec 2021
Consumer Protection is advising WA holidaymakers to carefully consider the terms and conditions of their travel bookings in relation to cancellations or postponements, with recent border openings expected to spark a travel surge particularly over the Christmas and summer holiday season. Travellers should consider what their options might be if border closures or restrictions are re-imposed before...
Consumer Protection
Media release
09 Dec 2020
The Work Health and Safety Bill 2019 was passed by Parliament on 3 November 2020 and is awaiting royal assent. When assented, the WHS Act will not be operational until regulations are complete. Work to develop the regulations is presently underway and will continue in 2021. The new Work Health and Safety Act 2019 (WHS Act) will replace the current Occupational Safety and Health Act 1984, and...
WorkSafe
Alert
22 Oct 2020
Consumer Protection has issued advice for customers who are still owed money by student travel agency STA Travel Pty Ltd which has today gone into external administration. Since the start of the COVID-19 pandemic in March 2020, Consumer Protection has received 27 complaints against STA Travel. 15 consumers received full or partial refunds, 7 received credits and the remaining five were not able...
Consumer Protection
Media release
21 Aug 2020
If you’re a Western Australian who loves to travel, then odds are high you’ve had a trip cancelled or postponed due to the COVID-19 coronavirus pandemic. Hopefully your refund or remedy was sorted quickly, but if not, you’re certainly not alone. Complaints to Consumer Protection were five times higher in the period from March 1 2020 until now, compared with the same period last year. Of the 625...
Consumer Protection
Media release
30 Jul 2020

Pages

Subscribe to Topics
Subscribe to RSS - Travel agent