Consumer

Topics

Fuel price boards Review on displaying of fuel price boards and impact on current WA laws Status: Closed 25 October 2013 Review A proposed national standard for fuel price boards is under review. The standard will allow only undiscounted prices to be displayed, as well as requiring all prices to be...
Consultations
Review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed 15 November 2013 Consumer Protection is seeking the views of the community as part of a review of laws that regulate the motor vehicle industry in WA. People involved in the industry and consumers are...
Consultations
Selling a car to a licensed dealer can be done in three ways: Sell your car directly to a dealer As a trade-in for the purchase of a new car Sell your car on consignment Selling directly to a dealership Dealers may offer you cash on the spot to purchase your car. This process usually involves the...
Selling a vehicle
Maintaining your car with regular services and repairs will help keep it in good working order and protected by warranty, if this applies. You need to authorise any repair work based on the original quote and any agreed additional work. When you drop your car off for repairs, ask the repairer to...
Servicing, repair and towing
If you’re buying your first car, here’s a few things to consider: Do you want to buy a new or used car Set your budget Do you want to buy from a licensed dealer or private seller Check the warranty conditions Cooling-off periods don’t apply when you buy a vehicle Complete our used car buyer's...
Buying a vehicle or boat
Car warranties specify what you may be entitled to if you discover a vehicle defect and the process for making a claim. New car warranties Manufacturer's warranty Most new cars come with a manufacturer's warranty covering faults or defects. A manufacturer's warranty promises to repair product...
Buying a vehicle or boat
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations

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Publications

Know your rights when you shop at home. All Australian consumers have the same rights under the Australian Consumer Law, whether they shop at home, on the phone or online. By knowing your rights you...
Consumer Protection
Fact sheet
23 Feb 2021
Know your rights when you go shopping From 1 January 2011, all Australian shoppers will have the same rights under the Australian Consumer Law. By knowing your rights you can make informed choices...
Consumer Protection
Fact sheet
02 Nov 2017
Thinking of buying a pet? While owning a pet can be rewarding, it is a big responsibility. For your pet’s lifetime you will provide for all of its needs including food, exercise, housing,...
Consumer Protection
Guide / handbook
21 Feb 2023
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
Safety rules: When Using Baby Bath Aids WARNING! Baby bath aids are NOT safety devices BEFORE you run the bath get a towel and the baby’s clothes prepared. Keep your baby within arm’s reach at ALL...
Consumer Protection
Brochure
16 Oct 2018
Property settlement is the finalisation of a real estate transaction between a buyer and a seller. This fact sheet outlines the process of property settlement and the general conditions that usually...
Consumer Protection
Guide / handbook
27 May 2014
Restaurants taking home left food (doggy bags)
Consumer Protection
Fact sheet
24 Jul 2014

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Announcements

Times are tough for many Western Australians right now, so lots of households will be looking at ways to manage their rising living costs and keep on top of bills. To help consumers manage their living expenses, the Australian Securities and Investment Commission’s (ASIC) Moneysmart service has developed a cost of living ‘hub’ on its website. The hub contains information to help consumers make a...
Consumer Protection
Media release
26 Oct 2022
Exploding gunpowder used in a cap gun causes serious hand injury High Wycombe boy is being treated for second degree burns General warning about Halloween novelty items that may pose hazards Consumer Protection is investigating a Halloween-related incident involving exploding gunpowder that has caused a serious injury to a Perth boy’s hand. The 11 year old boy was opening a packet of ring caps to...
Consumer Protection
Media release
22 Oct 2022
WA losses to the shipping container scam escalate to $375,000 so far this year Fake websites selling containers are promoted via online classified ad sites Sharp increase in losses alarms Consumer Protection, another warning issued Losses to shipping container scams in WA have escalated to a total of $375,000 so far this year, prompting a renewed urgent warning. WA ScamNet at Consumer Protection...
Consumer Protection
Media release
20 Oct 2022
Media statement from Commerce Minister, Hon Roger Cook MLA Home indemnity insurance reforms to better protect home owners affected by builder insolvencies Maximum insurance payouts will double to $40,000 for lost deposits and $200,000 for incomplete or defective works Home indemnity insurance is compulsory for residential building projects valued at $20,000 or more The McGowan Government has...
Building and Energy
Media release
19 Oct 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 19 October 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl) to 198.4 cpl. EG Ampol/Caltex Woolworths hiking by up to 42 cpl up to 213.9 cpl; Coles Express, 7-Eleven, BP, Puma/...
Consumer Protection
Media release
18 Oct 2022
60 complaints received from unhappy and concerned Perth consumers Issues include excessive pricing, misleading advice and poor quality of work Seek out multiple quotes and check the person is licensed to do the work Consumers are being cautioned by Consumer Protection and Building and Energy to make a wise choice when engaging plumbing services, with a high number of complaints and enquiries...
Building and Energy / Consumer Protection
Media release
18 Oct 2022
Airline passengers continue to feel the impacts from the COVID-19 pandemic, even though the pandemic has eased off. Travel-related complaints to Consumer Protection more than tripled in 2021-22, compared to 2018-19 and we continue to receive complaints that are related to travel interruptions. The majority of complaints (257 or 61 per cent) relate to flights, with many airline passengers telling...
Consumer Protection
Media release
13 Oct 2022
Concern that consumers are paying for freely available services and information Fee-charging consumer and tenant advocates are advertising on social media $5 million in redress achieved mostly in areas of retail, travel and motor vehicles WA consumers who pay for complaint conciliation services promoted by people via social media pages and advertisements are paying for a service that is available...
Consumer Protection
Media release
13 Oct 2022
As WA’s rental market tightens and living costs rise, more renters may be considering taking on a house-mate to relieve some of the pressure. Before heading into a shared tenancy, it is important for everyone to understand the arrangement they have signed up to, as the law applies differently depending on whether it’s a co-tenancy or a rooming arrangement, and also if you are sub-letting. In co-...
Consumer Protection
Media release
06 Oct 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 5 October 2022), the average price of regular unleaded petrol (ULP) will increase by 22 cents per litre (cpl) to 190.3 cpl. Puma/Caltex hiking by up to 38 cpl up to 203.9 cpl; 7-Eleven, Ampol, Coles Express, Caltex Woolworths/EG...
Consumer Protection
Media release
04 Oct 2022

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