• Four consumers pay for decorative screens but get nothing in return
• Full refunds given two years later, just prior to Court appearance
• Business proprietors fined $5,000 each for accepting payments but failing to deliver

A producer of custom laser-cut panels, screens and gates who took consumers’ money but failed to deliver has received a $5,000 fine imposed by the Perth Magistrates Court on 14 May 2021.

Scott Joseph Glen, trading as GSN Industries formerly of Forrestdale, pleaded guilty to breaching the Australian Consumer Law when the business accepted payments totalling about $4,000 from four consumers from September 2018 to January 2019 but did not deliver the ordered items, despite numerous demands from the affected customers. The business is no longer operating.

Three of the consumers received small partial refunds in October 2020 and it wasn’t until February 2021 that full refunds were provided to all consumers after an intervention by Consumer Protection and just prior to a previous Court appearance.

Scott Glen’s father and business partner Garry Glen was convicted of the same offences on 16 April 2021 and received the same fine of $5,000 and ordered to pay costs of $464.75:

Decorative screen producer pleads guilty after failing to deliver (Garry Glen / GSN Industries)

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Media Contact: Alan Hynd, (08) 6552 9248 / 0429 078 791 / alan.hynd@dmirs.wa.gov.au