Contact Wageline

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Employee / workerEmployer

Wageline's website is at www.dmirs.wa.gov.au/wagelineVisit the Wageline website for information on state employment laws.

To contact Wageline call 1300 655 266 within Western Australia or 08 6251 2100 from other States.
Please read the information below on how we can help before you contact Wageline. 

Wageline is open to answer your questions:

  • 8.30am to 4.30pm Monday, Tuesday, Thursday and Friday
  • 10am to 4.30pm Wednesday

Issues or questions Wageline can help with 

You can call Wageline for answers to questions about:

  • pay rates, leave entitlements, hour of work and other employment conditions for employees working in private sector businesses covered by the WA state industrial relations system
  • employer obligations when an employee resigns, is dismissed or made redundant for employees working in private sector businesses covered by the WA state industrial relations system
  • long service leave for employees working in Western Australia – except those working in the construction industry (contact MyLeave
  • action private sector employees in the WA state industrial relations system can take if they believe they have been underpaid or not provided with an annual or long service leave entitlement
  • action employees in the national industrial relations system can take if they believe they have not be provided with a long service leave entitlement
  • how old children must be to work in specific jobs or industries in Western Australia

The state industrial relations system covers businesses which operate as:

  • sole traders (e.g. Jane Smith trading as Jane’s Café)
  • unincorporated partnerships (e.g. Jane and Bob Smith trading as Jane’s Café)
  • unincorporated trust arrangements (Jane and Bob Smith as trustees for Jane’s Café)
  • ​any incorporated associations or not for profit bodies that are not trading or financial corporations

For more information on the coverage of the state and national systems, visit the Guide to who is in the WA state system page.

Questions Wageline cannot help with

You should not call Wageline about:

  • pay rates, dismissal or any type of leave (other than long service leave) for employees of a business which is in the national ‘fair work’ industrial relations system (contact the Fair Work Ombudsman via 13 13 94 or www.fairwork.gov.au).  The national industrial relations system covers organisations which operate as:
    • Pty Ltd businesses that are trading or financial corporations (e.g. Smith Pty Ltd trading as Jane’s Beauty)
    • incorporated associations and other not-for-profit bodies (that are trading or financial corporations)
  • information on:

For more information on coverage of the state and national system, visit the Guide to who is in the WA state system page. 

Information to gather before you call Wageline

When you call Wageline, you may be asked the following questions so that the correct information can be provided to you:

  • the Australian Business Number (ABN) or Trading Name of the business you are enquiring about or work for, so that Wageline can undertake a check of whether the business is likely to be in the state or national industrial relations system
  • details of the work done by the employee
  • whether the employee is part time, full time or casual, and whether they are an apprentice or trainee
  • the age of the employee if under 21 (as junior rates apply in many industries)
  • how long the employee has been working for the business 

Information to gather before you email Wageline 

So that Wageline can provide the correct information to you please include in your email:

  • the Australian Business Number (ABN) or Trading Name of the business you are enquiring about or work for, so that Wageline can undertake a check of whether the business is likely to be in the state or national industrial relations system
  • details of the work done by the employee
  • whether the employee is part time, full time or casual, and whether they are an apprentice or trainee
  • the age of the employee if under 21 (as junior rates apply in many industries)
  • how long the employee has been working for the business

If you query is complex, Wageline may respond asking you to call to discuss the issue rather than providing an answer via email.

Ready to email Wageline?

Have you checked the information above, you are now ready to email Wageline.

Email wageline@dmirs.wa.gov.au now

Emails about WA Award coverage

Due to the complexity of WA award coverage and the number of questions we need to ask to determine if someone is covered by a particular WA award, Wageline cannot answer questions about WA award coverage via email, so please contact us by phone.

Translating and Interpreting Service

If you require a translation service when phoning Wageline, please use the Translating and Interpreting Service on 13 14 50.

 

 

 

 

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