Consumer

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Having gasfitting work done?

Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
24 Oct 2018

LP Gas cylinder safety in bush fire prone areas

LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
24 Oct 2018

Use of gas appliances in public venues

Safe use of gas appliances in public venues This publication will assist event/venue organises and catering vendors to comply with the safety requirements. Guidelines for the safe use of gas appliances in public venues brochure Public venues include convention and exhibition centres, pavilions,...
Gas appliances
23 Oct 2018

Swimming pools and spas: electrical bonding

The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations
28 Aug 2018

GST withholding: what you need to know: Settlement Industry Bulletin Issue 81

August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property
22 Aug 2018

Real estate consumer publications

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
10 Aug 2018

Small and special retail shops

Retailers wishing to trade as a small or special retail shop must apply for a certificate. Please note: The online forms have a scheduled maintenance update at 2:30pm Friday 2 June. It may cause a slight disruption to the availability of the website and we apologise for any inconvenience. Small...
Trading hours
04 Jul 2018

Fitness Industry review

WA Fitness Industry Code of Practice review Community and fitness industry feedback has recently been sought on the experience and operation of the Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code). The Fitness Code commenced on 1 July 2021 and replaced the Fair...
Consultations
30 May 2018

Smoke alarm laws

Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
01 May 2018

Egg labelling

Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
26 Apr 2018

Pages

Publications

Industry Bulletin 137 – Updated BA3 and BA18 certificate of compliance forms for building surveyors

READ
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021

Industry Bulletin 136 – Building Amendment Regulations 2021 for bush fire

READ
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021

2024 Work Health and Safety Excellence Awards: Nomination submission information

READ
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2024 Work Health and Safety Excellence Awards: Terms and...
WorkSafe
Information
28 Feb 2024

Safety bulletin - 01/2021 - Hazards associated with the use of e-cigarette devices

READWATCH
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

Compliance and enforcement policy 2015

READ
The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020

Camping safely with gas

READ
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Portable gas...
Building and Energy
Brochure
18 Nov 2021

Motor vehicle consignment sales review 2020 public consultation paper

READ
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020

Annual Report 2019-2020

The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020

Prepaid funerals checklists

READ
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021

Pages

Announcements

Spotlight on scams, tenancy, vulnerable communities

New Consumer Justice Strategy initiatives identified Call for banks and industry to do more on scam protection Tenancy law reforms, automotive industry compliance are other top priorities Lobbying Australian banks to improve scam prevention strategies, tightening tenancy laws, and improving support for vulnerable Western Australians are among the upcoming consumer focused priorities for the Cook...
Consumer Protection
Media release
24 Nov 2023

Don’t get stung by scams or parcel delays this shopping season

Scammers steal nearly $400,000 from WA online shoppers so far in 2023 Check delivery timeframes for online items to avoid missing Christmas deadline 33 extra trading hours approved to make Christmas shopping more convenient Online shoppers are urged to be on high alert for scams and to remember their consumer rights in the lead up to major retail events like the Black Friday, Cyber Monday and...
Consumer Protection
Media release
23 Nov 2023

Shut the door on real estate and rental scammers

Buying or renting a residential property involves significant financial transactions which, increasingly, are targets for scammers. Over the last 12 month, WA ScamNet received 129 complaints of real estate and rental scams that left 74 West Australians almost one million dollars, in total, out of pocket. Rental and real estate scammers try to trick you out of your money when you need to transfer...
Consumer Protection
Media release
22 Nov 2023

Plumber fined for unauthorised, defective work – Julian Francis North

PLUMBERS LICENSING BOARD – MEDIA STATEMENT A Butler plumber has been fined $5,500 for working beyond the scope of his licence and not rectifying a defective water heater that could have scalded users. At Armadale Magistrates Court on 29 September 2023, Julian Francis North (TL12335) pleaded guilty to two charges brought by the Plumbers Licensing Board. Mr North holds a plumbing tradesperson’s...
Building and Energy
Media release
22 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
Consumer Protection
Media release
21 Nov 2023

Tow truck company warned for misleading and unfair conduct (Specialized Tilt Tray and Towing Services Pty Ltd)

Distressed consumers are being misled following accidents 55 complaints against Specialized Tilt Tray and Towing Services in 17 months Non-disclosure agreements may contain unfair contract terms Consumer Protection is warning consumers about a tow truck company believed to be misleading consumers and then asking them to sign non-disclosure agreements to have their vehicle released from their...
Consumer Protection
Media release
21 Nov 2023

Commissioner's Blog: Knock knock – who’s there? Be spam aware!

Unsolicited sellers come in all shapes and sizes, trying to grab your attention to buy or sign up for their products or services. Traditionally, salespeople knock on your door to deliver a sales pitch in-person and Consumer Protection has regulations that control when they can visit you. Should you make an agreement with a door-to-door seller, they must provide a copy of the signed contract and...
Consumer Protection
Media release
15 Nov 2023

Mandatory training to continue to keep real estate and settlement sectors in top shape

Mandatory professional development to continue for WA real estate and settlement industries Ongoing education and training to maintain faith and confidence in industry participants Agents to administer and self-fund program The Cook Government has again thrown its support behind mandatory Continuing Professional Development (CPD) for everyone employed in the real estate and settlement sectors to...
Consumer Protection
Media release
15 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
14 Nov 2023

Unlicensed car dealers on notice after $47,600 fine (Alix Aljilani)

Thornlie man convicted of selling 103 vehicles after deciding not to renew licence Consumer Protection warning to illegal dealers – “we will prosecute” Public urged to dob-in unlicensed motor vehicle dealers Buying and selling more than 100 vehicles in six months has seen a car seller who deliberately decided not to renew his dealer’s licence fined $47,600 by the Armadale Magistrates Court. Alix...
Consumer Protection
Media release
09 Nov 2023

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