Consumer

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Working in the roof space

WATCH
The roof space of your home can be a very dangerous area. There are serious electrical hazards in roof spaces and the potential for electric shocks is high. Hazards can include: exposed live electrical conductors or wiring; unenclosed joints in conductors; deteriorated electrical cabling (often...
Electrical installations
16 Apr 2018

Consumer guarantee framework 2018

The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
14 Mar 2018

RCD letter to proprietors

Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
09 Mar 2018

Gas Service Logbook

This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
04 Jan 2018

Barbecue wire brushes

WATCH
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
30 Nov 2017

The Sharing Economy for Consumers

WATCH
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
07 Nov 2017

Product safety for babies and children

Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
17 Aug 2017

State-wide cladding audit

Between July 2017 and June 2019, the Department of Energy, Mines, Industry Regulation and Safety’s Building and Energy division coordinated Western Australia’s State-wide Cladding Audit. The audit was part of an Australia-wide initiative to check the cladding on high-risk buildings following the...
Compliance and audit
14 Aug 2017

Recent developments in non-conforming building products

What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
11 May 2017

Non-conforming building products

Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
11 May 2017

Pages

Publications

Fire and emergency information for short-term rental guests

READ
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020

State-wide cladding audit report

READ
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020

Plumbing complaint form

READ
Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be...
Building and Energy
Form – application
29 Sep 2023

Ask us - Samsung top loader washing machine safety recall

READ
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020

Future regulation of WA's accident towing industry: Consultation paper

READ
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020

Better Regulation Unit review of the fitness industry WA compliance letter June 2019

READ
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020

Decision Regulatory Impact Statement: The regulation of the fitness industry in Western Australia

READ
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020

Guidelines for the safety of buildings near network operator assets

READ
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945 . The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
18 Aug 2022

COVID-19 pandemic scam warning

READ
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020

General Inspection Report Three – Bush fire building requirements in Western Australia

READ
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020

Pages

Announcements

Commissioner's Blog: Know your rechargeable battery risks

If you have a mobile phone, laptop, electric toothbrush, eScooter, eBike, any power tools, or solar power backup storage, you need to know how to reduce potentially deadly fire risks lurking in their batteries. These common household items use rechargeable lithium-ion batteries which can be highly flammable. If these batteries are used incorrectly, or are damaged, they can overheat, explode and...
Consumer Protection
Media release
08 Nov 2023

Electrician fined after home owner receives electric shocks – Nicola Terrigno

Supervising electrician did not check apprentice’s wiring work Transposed conductors caused earthed metal objects to become live Potential for serious or even fatal injuries A Bridgetown home owner was lucky to avoid serious injury after receiving multiple electric shocks from a dangerous wiring error that a Manjimup electrician failed to detect. Licensed electrical worker Nicola Terrigno (...
Building and Energy
Media release
08 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
07 Nov 2023

Commissioner's Blog: Hotel hackers - scam alert for holidaymakers

If you’re looking forward to a dream holiday, then watch out for a sophisticated new scam that could risk it turning into a nightmare. Consumer Protection’s WA ScamNet team is warning travellers about unexpected messages from their accommodation providers seeking additional credit card verification, as it could be the work of scammers who have hacked into the hotel’s computer system. This two-...
Consumer Protection
Media release
01 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per...
Consumer Protection
Media release
31 Oct 2023

Warning for Coldplay fans still searching for tickets

Danger of fans paying too much for resale tickets, or being scammed Consumer Protection investigating 121 individuals suspected of ticket scalping Only buy resale tickets through the authorised ticket seller's resale page Coldplay fans desperate to secure a ticket to sold out concerts at Optus Stadium next month are being warned against buying resale tickets online. As the countdown to the...
Consumer Protection
Media release
26 Oct 2023

Commissioner's Blog: Better safe than scary this Halloween

Halloween has become increasingly popular in Western Australia, with many people using the occasion to dress up, decorate their homes and go trick-or-treating. To ensure your night doesn’t end with a fright, there are some simple steps you can take to protect yourself and your family from harm. An urgent recall was recently issued for a range of temporary colour hair spray in various colours as...
Consumer Protection
Media release
25 Oct 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 25 October 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
Consumer Protection
Media release
24 Oct 2023

Commissioner's Blog: Your rights on cancelled flights

Ask any traveller about their top travel peeves and cancelled or delayed flights are likely to feature highly on the list, given their potential to throw holiday plans and itineraries into turmoil. Flight cancellations and delays are among the most complained about issues to Consumer Protection – in the 2022/23 financial year, we received 530 complaints about flights being cancelled and 47...
Consumer Protection
Media release
18 Oct 2023

Explosion risk from South West electrical work

Electrician installed chargers near exposed lead-acid battery bank Risk of chargers igniting hydrogen produced by recharging batteries Electrician also submitted incorrect compliance documents A South West electrician has been ordered to pay $11,000 in fines and costs for a dangerous installation that could have caused a hydrogen explosion. Following prosecution by Building and Energy, the...
Building and Energy
Media release
18 Oct 2023

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